Member Services
Français
 

FAQ

 

Q.

Do Sommet Internet and Internet Quebec belong to the same Internet network as Axess Communications ?

  Q. Does Axess Communications have offices outside of Quebec ?
  Q. I have an unlimited dial-up Internet connection with you. Can I leave my computer connected to the Internet all the time ?
  Q. I have a 15-hour per month Internet connection with you. Is there any additional fee if I go over the 15 hours ?
  Q. Is there a way for me to view my usertime ?
  Q. Do I need to buy a high-speed modem to use your services ?
  Q. Is the service available anywhere in Canada ?
  Q. How long does it take for the installation of high-speed ?
  Q. Is there a limit on bandwidth for your clients ?
  Q. How do you send invoices to your clients ?
  Q. How long do I have to pay my invoice ?
  Q. Do you accept credit cards ?
  Q. Do you accept pre-authorized payments ?
  Q. Is there a way for me to view my account statement ?
  Q. Do you offer technical support on weekends ?
  Q. Do you offer an emergency service ?

 

 

General Company Information

 

Q.

Do Sommet Internet and Internet Quebec belong to the same Internet network as Axess Communications ?

  A.

YES. The three companies are part of the same network as Internet Quebec. Since the acquisition of Axess Communications and Sommet Internet, Internet Quebec has decided to continue using the name of Axess Communications for the current management of its business

 

  Q. Does Axess Communications have offices outside of Quebec ?
  A. Axess Communications has physical offices in Quebec and Ontario. We also have virtual presence points all over Canada.


Service Usage Policy – Dial-Up Internet Access

 

Q.

I have an unlimited dial-up Internet connection with you. Can I leave my computer connected to the Internet all the time ?

  A.

NO. Our Unlimited Internet access is conditional to intermittent usage. If you wish to leave your computer connected permanently, you should choose a dedicated service plan.

 

  Q. I have a 15-hour per month Internet connection with you. Are there any additional fees if I go over the 15 hours ?
  A.

Normaly, when a user passes the allotted hours, the user is required to pay one dollar for each additional hour of utilisation. We reserve the right to invoice clients when this situation occurs.

 

  Q. Ok. But is there a way for me to check my usertime ?
  A. YES. You can consult our Web site at the following address: http://web.axess.com and go to the Members section.


Service Usage Policy - High-Speed Internet Access

 

Q.

Do I need to buy a high-speed modem to use your services ?
  A.

It is not necessary to buy your high-speed modem. We offer a modem rental program for our clients.

  Q. Is the service available anywhere in Canada ?
  A.

NO. To verify if the service is available in your area, consult the high-speed section on our web site web.axess.com.

 

  Q. How long does it take for the installation of high-speed ?
  A.

Between 20 and 30 business days.

 

  Q. Is there a limit on bandwidth for your clients ?
  A. YES. Each service is measured and we invoice additional fees for surplus bandwidth usage.


Invoicing and Payment Policy

 

Q.

How do you send invoices to your clients ?
  A.

All of our client invoices are sent by E-Mail. An additional fee of $2.00 is applicable for clients wishing to receive their invoices by traditional mail.

 

  Q. How long do I have to pay my invoice ?
  A.

Your invoice should be paid upon reception.

 

  Q. Do you accept credit cards ?
  A.

We presently accept Visa payments. We are working on an electronic payment system over the Internet.

 

  Q. Do you accept pre-authorized payments ?
  A.

NO. We hope to offer this service during the year of 2002.

 

  Q. Is there a way for me to view my account statement ?
  A. You can view your account statement as well as your payment history by visiting the “Members” section of our web site at the following address: web.axess.com.


Client Support Policy

 

Q.

Do you offer technical support on weekends ?

  A.

NO. Our office is open Monday to Friday from 9:00 AM to 5:30 PM.

 

  Q. Do you offer an emergency service ?
  A. YES. Companies wishing to have 24-hour service can subscribe to a personalized support program at Axess Communications for an additional fee. 

 

Send this page by E-Mail Site Map